Privacy Declaration

Person in charge

Knauf Ceilings Holding GmbH
Elsenthal 15
94481 Grafenau


E-mail: [email protected]
Phone: +49 8552 / 422 0

Data protection officer

Artie Gutschera
Am Bahnhof 7
97346 Iphofen
E-mail: [email protected]


The aim of data protection law is to ensure the protection of fundamental rights and freedoms and in particular the protection of the privacy of natural persons with regard to the processing of personal data.

What data does the responsible person collect from you?

  • An evaluation of the complete IP address takes place exclusively within the framework of data protection law in order to document consents to data protection or entries in e.g. a newsletter. The documentation is done by Anfema ( Responsible agency regarding APP development with headquarters in Munich / Augsburg)
  • IP addresses are always shortened during the tracking of the user behaviour before storage in such a way that personal references are excluded.
  • The personal data entered by the user are stored when a sample order is placed in order to contact the user and to process and process his order.
  • The app user has the possibility to be excluded from tracking at any time (opt-out link).

Data collected by Google Firebase:

Firebase Analytics is an SDK (Software Development Kit), which can be integrated into apps, thereby capturing user behavior and visualizing it via Firebase dashboard. In addition, it offers a link to the well-known Google Analytics.

Firebase collects this data automatically:

  • ad_activeview
  • ad_click
  • ad_exposure
  • ad_impression
  • ad_query
  • adunit_exposure
  • app_clear_data
  • app_uninstall
  • app_update
  • error
  • first_open
  • first_visit
  • in_app_purchase
  • notification_dismiss
  • notification_foreground
  • notification_open
  • notification_receive
  • os_update
  • screen_view
  • session_start
  • user_engagement

If you wish to object to this data collection, you can do so via the following link: [email protected] Data collection by Knauf Ceiling Solutions

Users can voluntarily provide data which is necessary for the full use of the functional scope and yet contains information about your person. This data is queried when creating a user account and stored by Knauf Ceiling Solutions after the user has consented to the data protection provisions and submitted the registration. The data is processed in order to guarantee the full range of functions.

The following data will be transferred to Knauf Ceiling Solutions:

  • Email (Email)

Knauf Ceiling Solutions collects further data by means of double opt-in consent via e-mail by confirming the e-mail address of the purchaser.

  • Time Double Opt-In
  • Full IP address
  • Device

Existing users at Knauf Ceiling Solutions are supplemented with newly acquired information - instead of the double opt-in consent, the user receives the information that his data has been updated.

How do we collect data?

Users can use the app without creating a user account. If the app is used without registration, no personal or user-related data is collected.
If the user wishes to save projects created in the app, registration is necessary. By creating a user profile, the user agrees to the collection of user-related data. It is necessary to create a user profile in order to be able to save created projects. When you register, you will be asked to enter your full name and e-mail address.
Data that you enter on the site is transmitted to the responsible person via a secure connection.
During registration, the data (email address) is first transferred via HTTPS by means of a POST call to an internal server (Anfema = responsible agency for APP development based in Munich / Augsburg). The transmission is therefore TLS encrypted. The app authenticates itself to the server using Basic Authentication. Password and email address are stored in the app to allow login. The user can delete his account and reset his password at any time within ARoom.

Legal basis and purpose of the processing of personal data

Knauf Ceiling Solutions uses the data primarily for the purpose of contacting and processing users' e-mails on the basis of Art. 6 Para. 1 lit. f) DSGVO. There is a justified entrepreneurial interest, as we can use the data collected to create a basis for initiating a possible business relationship. You have the right to object to this data processing at any time.

Recipient of the data

The only recipient of the user-related data is Knauf Ceiling Solutions.

Duration of processing

Your data will be deleted if they are no longer required for the original purpose, but at the latest after the expiry of the corresponding storage obligations and periods.

User rights

According to data protection law, you have the right to obtain information about your personal data at any time. Upon request, we will inform you in writing within one month after receipt of your request whether and which personal data are processed by us in accordance with the applicable law. Your request can be made in writing to the address below or by e-mail to [email protected] .

You also have a right to correction or deletion of your personal data which we have collected and which may be incomplete, incorrect or outdated. We always make sure that your data is only processed if permission has been granted in accordance with the Basic Data Protection Regulation. Personal data will be deleted if you revoke your consent, if the processing of personal data is no longer necessary to fulfil the purpose originally stated, or if the personal data is processed unlawfully.
This does not apply to personal data that is required for accounting and bookkeeping purposes or that is subject to statutory retention requirements.
In addition, you have the right to receive your data in a structured, common and machine-readable format or to have it transferred to a third party.
If you are of the opinion that we have violated the applicable data protection regulations, you have the opportunity to contact us at [email protected]. Otherwise, you have the right to appeal to the supervisory authority.
In order to protect your privacy and security, we take the liberty of checking your identity in advance before we send you information by post or make a corresponding correction or deletion.

Right to information

The user has the right to obtain information about the personal data stored about him at any time. Such a request must be made in writing or by e-mail to the address given below. The user can revoke his declared consent to the collection, processing and storage of his personal data at any time. The revocation is to be addressed in writing to the following contact data:
Knauf Ceilings Holding GmbH, Elsenthal 15, 94481 Grafenau, Germany
E-mail: [email protected]

Contact us

The collection, processing and use of personal data within the framework of the App is the responsibility of Knauf Ceilings Holding GmbH, Elsenthal 15, 94481 Grafenau, Germany.
Knauf Ceilings Holding GmbH points out that all personal data of the user will neither be passed on to third parties nor made available to them for use without the user's consent.
Should you have any questions or suggestions regarding the data protection information, please contact Knauf Ceiling Solutions by e-mail ([email protected]) or by telephone (+49 8552 / 422 0).